Trustpilot calculated Kidsroom.de's score 3.0. The latest review - Extremely poor service. I ordered an isofix system for a car seat which was required within a relatively urgent timeframe. A month and a half later it has not been delivered. Kids-room claim it was lost by the courier (DHL), but have refused to issue a refund or ship me a replacement item. Their customer service is appalling- essentially consisting of emails telling me they won't provide a refund until DHL pay them for the lost package. I would strongly advise against ordering anything from this extremely incompetent and unreliable company. AM.