If your order is a non-stock item, the delivery timescale on that item will show as 3-10 working days on the product details. In these instances, dispatch is usually 3-7 working days with delivery in 5-10 working days. If your item is delayed for any reason, we will update your order to provide an explanation of the delay, although it is not always possible to say how long the delay will be. The item will be kept on order for up to three months and supplied to you when it becomes available. After 3 months, we will cancel the order or the remainder of the order unless you ask us to keep it on back order for longer. Incomplete orders will be held until the remaining items come into stock, unless we anticipate a long delay. At our discretion, incomplete orders may be sent out as partial shipments if we anticipate that an item may take some time coming in to stock.