The TTC is, probably necessarily, a very complex organisation but seems to lack the ability or ‘culture’ to look at projects or services as a whole. This is apparent in major ‘conflicts’ between priorities where the priority to reduce overtime results in short-turns and ‘maintaining the schedule’ rather than thinking of the priority to provide ‘good customer service’ and thus ‘running to headways’. This inability to ‘think things through’ is also apparent in much smaller ‘projects’.