Handful offers free shipping on returns and exchanges for US orders (this does not apply to international orders shipped outside the US. which will incur return shipping fees). Original shipping charges are not refundable. All non-warranty returns must be completed within 30 days of purchase and product must be returned in its original and unused condition. Submit a return request by clicking on the button below. You will be emailed return instructions and a postage paid label. Your order number can be found on the confirmation email received at the time of your purchase, or as the PO number on the packing slip included in your shipment. Once your package has been received by our warehouse it will take our team up to 5 business days for processing. You will receive an email notification when your exchange order or refund has been processed.