We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item. No refunds are offered after 48 hours however in certain circumstances, we may offer a store credit. We do not offer a refund if you have changed your mind. No refunds or exchanges on pre-orders. The delivery guide on pre-ordered items is just a guide and not guaranteed. Delivery and shipping costs are non-refundable.