We pride ourselves on a support experience that goes beyond the break/fix model of traditional support vendors. We focus on developing a support relationship as a collaborative partner, sharing insights, guidance and solutions that enable our customers to better meet their business objectives. Our powerful combination of engineering, product management and support is designed to create a great customer experience that covers the entire product lifecycle, from planning to deploying and maintaining Red Hat enterprise solutions. Our unique approach to customer support has helped us to gain an industry leadership position in the top league of support providers among a prestigious group of IT industry leaders, as referenced in a recent multiclient study by IDC.