My experience with TrueFacet was great. I originally picked out a watch that was sent to me very quickly. When I got the watch, it was in excellent condition and looked brand new, but it turned out not to be exactly what I was looking for. The members of the TrueFacet team were available immediately to help me find what I had in mind. They made the return process incredibly simple. They found me a perfect watch, and it came within days! It is absolutely perfect!! Outstanding customer service, will use this site again!