Providing regular information to residents on water quality of both taps and boreholes would make them aware of the health risks and benefits of available water sources. Informing people about impending water cut-offs due to problems in the system would help them prepare for times when they will have no piped water, and to maximize water collection when water is available in the pipes. Refraining from disconnecting people from municipal water would help ensure that everyone has access to a minimum amount of water, regardless of ability to pay. Providing consistent information on water quality, including when a water-cleaning agent should be used, would also build trust between residents and the City Council and health workers, which has severely eroded during water and health crises over the last few years.