If you have purchased the items in the store, please bring them back in their original packaging, along with your receipt, in the same condition in which you purchased them, and we will happily exchange your items for something else more suitable or give you a credit note for the value of the goods (valid for 12 months), provided you return the items within 28 days of purchase. If you would prefer a full refund in the event that there is nothing suitable is available, items must be returned within 14 days of purchase, with your receipt. Again, we do not refund or exchange earrings.