Step #3: When we receive the product, we will inspect it to ensure all parts were returned to us in brand new condition. If approved, we will process the return for an exchange or refund within 24 hours. Keep in mind, all refunds are subject to a 10% restocking fee that is deducted from the total amount. If the product shows any signs of installation, the restocking fee increases to 25% that is deducted from the total amount. In the event the product is heavily damaged, missing parts, or missing packaging, we will deny the return and ship the product back to you.