Guest Service Operator will answer all calls received at the telephone central as per Seabourn standards and telephone etiquette, whilst providing all guests with a service according to the high standards of Seabourn Cruise Line. They will become knowledgeable concerning all facets of shipboard organisation and services, ports of call and shore excursions. They must liaise with other departments on any suite issues, changes or requests as well as ensuring all passenger complaints received are either settled immediately or referred to the Chief Purser or Hotel Manager for follow up. Must know the standard 24hour Room Service Menu and ensure that all documents/printing and forms going into the suites are being approved by the Hotel Manager. He/she will have to ensure that printing and delivery of all menus and in-suite material is on time, personalise commemorative certificates and provide guests with general ship, port and tour information. When receiving any lost and found items, the Guest Service Operator must carry out an inventory of contents found in the presence of the person submitting them and both parties will sign the inventory. The log of all found items and reports of lost items must be kept maintained. They will learn about the organisation’s products and keep up to date with changes, accept additional duties as assigned by the Guest Service Manager and be responsible to familiarise themselves with the content of SMS 2008 ECP.