“Optimism = Hope. What is there to be hopeful or optimistic about? The fact that we are even thinking about having this conversation. That we can have it freely and openly. That our views are solicited, considered; they don't necessarily have to be embraced or accepted. It's the engagement and dialogue that matters. And more than this? There is constant talk of change and the impact of this on skills, people and organisations......Is our perspective one of challenge or opportunity? Technology can help problems we have been trying to address for so long in health, education and the environment. Recent examples of emergency response in Puerto Rico have helped expedite recovery. Industries are being transformed and it is all being defined with a UX focus. It's coming quickly and can seem overwhelming. We can focus on that or we can think about new ways to learn, access information, develop new skills and deliver and consume services. A little scary, but if it wasn't we wouldn't be trying hard enough.”