I ordered a Hublot watch from them. I had an issue with my purchase which they went above-and-beyond to resolve for me. I've never done business with a company that worked so hard to resolve an issue for me. I was willing to live with it, but they insisted they take care of it. Their communication throughout the process was exceptional and I can't thank Rachel enough for everything she did to support me. I'm thrilled with my purchase and my decision to buy from Truefacet. I will be buying from them again.