The outbound logistics at Qantas include ticketing, catering services, baggage claim, cooperating with hotels and car services on behalf of the customers and providing security. As a premium airline service provider, Qantas has ensured that all these services are of high quality (Qantas, 2013). Qantas has improved the process of ticketing by ensuring that tickets can be purchased online. The baggage confirmation process has also been simplified through application of technology.