In the event that your order arrives damaged in any way, please email us as soon as possible at: shopenquiries@harwoods.uk.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at: shopenquiries@harwoods.uk.com.