Our goal is always complete customer satisfaction. After you place an order, you will receive an email confirmation of y our order along with your invoice. You can log into our website 24.7 to check on the status of your order anytime. All orders are processed Monday through Friday from 10AM to 6PM MST as soon as it is placed. Once your order ships, we also email you a tracking number so you can track your package anytime. If you have any questions about your order don't hesitate to contact us.