The service on our first visit was excellent and friendly, even though the place was packed (the place seats only around 50 diners at a time) and when the bill (conto) arrived, the extra 1/4 litre of wine we ordered and the service charge (servizio or coperto) were missing, so we left a generous tip. On our second visit, we arrived very early (by Italian standards), around 7:00 PM, and the trattoria was basically empty. The tattoo covered waiter seemed a bit overwhelmed by our arrival and spent more time surfing the internet than taking care of customers. We had to ask the chef for wine and my wife had to get up to get the dessert menu becaise our waiter had mysteriously disappeared. The chef seemed embarrassed by all of this, as he should be, but it really did not detract from our wonderful meal.