Following the “normalization” of AI, it is interesting to see how the project presents AI as just another utility. AI is increasingly offered as a service, or AIaaS (Newman 2020), especially in the case of machine learning and natural language processing capabilities. Yet AIasS is a bit of an understatement, to say the least, since the truth is that, contrary to gas or water, AI is a new form of mindless agency into which one can tap to deal with problems that otherwise would require human intelligence and perhaps a huge (sometimes unfeasible) amount of other resources, like time. At the same time, part of the value of the project seems to lie also in the recognition that AI as a “utility” is a great means to deal with increasingly complex, urban environments. As the population of the world moves to live more and more in megacities, the latter may not become “smart”, but they can certainly be managed much more intelligently by using AI systems that provide more effective and efficient services, in ways that are open and transparent to public scrutiny and feedback.