The flowers for our family member's service were pretty from the photo that I received with the attached card hand written. The process for making the order was easily done. The response to my call to the vendor about a question was quickly answered. The MOST NEEDED ADDITION to this ordering site is to know up front that there will be a $19.95 additional charge when choosing flowers rather than having to find it out at the final billing. This required almost a complete repeat of the process. Also, a photo of the "Standard" basket should be on the site. Our "standard choice" flowers appeared nice, but in a much smaller basket with no blue flowers, only red and pink (a bit reminiscent of Valentines Day less than a week previous). Per a relative's message, two of the family members commented on how nice the flowers looked.