No tickets sold for our event are refundable for any reason (or medical condition), and this policy is indicated directly on the front of each ticket. In some serious cases, TicketPro will process a refund, however tickets are only eligible for refund if they have been purchased on the TicketPro website, and if the buyer contacts TicketPro directly at 1 (888) 311-9090. The Stanfest office will only refund tickets for those who have already purchased a ticket before later deciding to volunteer in exchange for weekend admittance.