Give each process role owner as much opportunity as possible to solve problems together with the project team; ask for their help in finding solutions or workarounds and take constructive action. Remember: they own the current process and will have plenty of ideas on how to improve matters, so working together and taking constructive action, is perhaps the strongest antidote to that fear of change and the feeling of helplessness. Engaging role owners in constructive action plays a central role in keeping morale up in times of change.