When you buy something from Dynamic Appearance Inc., you agree to our policy about returns, exchanges and refunds as outlined below. Our goal is to help you get the right product the first time, so if you are unsure the product you're looking at is right for you, please contact us so we can help. However, if you received a product that is not going to work for you, you have the option of returning it for an exchange or refund. Our policy is outlined below but it all starts with you emailing us at Sales@DynamicAppearance.com to initiate the return. Keep in mind, this policy is for Online Orders only, if you made a purchase at one of our stores in Georgia, please contact the store directly since the store policy is different.