Execution – The ability to follow through on the planning and preparation is critical to success. With the dinner example, stopping when half of the ingredients are mixed and walking away will not get a finished dinner on the table. Lack of execution or inability to put the plan into action is just an ingredient for failure. This is true for self-defense in several ways. One way is to put everything into an attack to get a ‘knock-out’ punch. Another is to keep the attack going until your attacker is stopped and you can escape. For business leaders, execution comes in the form of making sure that expectations are being met. If customer service is a key expectation (and it always should be) then a manager needs to be sure that everyone is trained and understands the expectations and performs as expected.