Another challenge that agents must navigate in this arena is privacy concerns that both business owners and their drivers have about the data being collected by telematics systems. Many business owners fear that the information collected by these devices will be perceived as an invasion of privacy, and they don’t want to make their drivers uncomfortable. Others fear that the data collected could be compromised by a cyber incident. One strategy that agents can employ to address these concerns is to be transparent and work with their carrier partners to provide their client with as much information as possible about how the data collected by the solution will be used and the benefits it can provide the business and its drivers.