In the unfortunate event that you receive an item that is defective, please contact us by email or phone as soon as possible so that we can help resolve the problem. Defective items will generally need to be returned to us for evaluation and then we will have a new replacement sent to you. If you need an advanced replacement, we would need to charge you for the new product upon shipping and provide a refund when the defective product is returned. For items purchased more than 90 days ago, you will typically need to contact the manufacturer for warranty directly. Depending on the type of sale, we may still retain a record of your receipt - if this is the case we can print a new copy for the warranty claim.