As a solution, Nortal built an online platform for BURS where both legal and private persons can declare and receive information on everything concerning their taxes. Instead of a huge pile of paperwork that Joseph and others had to submit to BURS, and paying tax agents to make sense of things, Joseph can now just log in to the BURS portal with his username. The portal is easy to use: for a rookie, it takes about 10 minutes to file their taxes, but an experienced user is in and out of the system in less than 5 minutes.