For direct orders: If the product is purchased directly from CPAWarehouse.com through the Web, mail, or over the phone, you have 60 days from the date of your order to be eligible for a refund under the satisfaction guarantee. Except for certain QuickBooks software listed below, you must return the product and include a copy of the packing slip in order to be eligible for a refund. Exceptions for QuickBooks Pro, Premier, and Enterprise Solution software: You are not required to physically return the product to Intuit in order to obtain a refund of your purchase price. However, your license will be deactivated and you will no longer be able to use the product. Refunds for products purchased directly from CPAWarehouse.com can be requested by replying to your email order confirmation email. For marketplace purchases: If the product was purchased through ebay, newegg, Jet.com, eBay or Amazon marketplaces you must return the product to these marketplaces within 30 days. Include a copy of the retail purchase receipt in order to be eligible for a refund. Send all physical products returns to: Intuit Returns ATTN: Returns Department 1338 W 54th Street Cleveland, OH 44102