Alternatively we can provide a link for you to create a returns label. If you choose this option then a cost of £3.50 will be deducted from your refund. Please call 0800 371 355 or e-mail [email protected] if you wish to use the returns service. Please note that there are some limits on size, weight and value. However, for larger or more valuable items, a collection via our courier at a charge of £10.00 can be arranged. This service operates within working hours on week days from any UK mainland address.