The environment in which a company operates is constantly changing and the competition it is faced with is becoming even tougher. In order to maintain their competitive advantage, companies decide to proceed with significant investments upgrading their IT infrastructure. However, while this strategy is a step in the right direction, if not carried out correctly, it can cause problems to the smooth operation of the business. Moreover, as it quite often has been recorded in IT services segment, major projects derogate from the initial timetable casing a negative impact on the budget, return on investment and, in general, on the entire success of the project.