Step #2: Once we determine the problem, we will walk you through submitting it to us. Depending on the product we will require a photo of the defective part, require a video of the defective part not working, or require you to ship back the product. Some manufacturers require the part to be returned to them, others do not...so we follow their policy. If you need to ship the product back to us, you will be responsible for the shipping charges. We will cover the shipping charges when sending the product back to you.