When ordering any FRAGILE items you are required to open and check all items in your package upon receiving your order. In an unlikely event that your item arrives damaged please email us at info@milkainteriors.com.au with your full name, description of item that was damaged and images of the damaged goods as received in its box within 48 hours. We will lodge an insurance claim on your behalf and will sent a replacement out as soon as possible. We will not acknowledge any messages or images sent to our social media messaging tools as all correspondence and images have to be traced via our email system.