I do not accept returns for my angel messages, this is a service, as you are paying me for my time, if there is an issue with the product contact me immediately to exchange for a different size, each item is customized just for you. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason, therefore I do not accept orders from the European Union from my site as this is a service.