The floral arrangement did not arrive at the funeral home prior to the start of visitation as promised. It did supposedly arrive over an hour later. Not sure if it was ever put out during visitation, as we left, after fifty minutes. I called the Sympathy Store the next morning, and the person I spoke with was very nice and super concerned about the issue. Her database indicated that the flowers were delivered two hours before the visitation started, but after drilling down, the outcome was that the florist delivered them an hour after visitation started. She called the funeral director to confirm that they had the flowers for the service later that day. Prior to the funeral service one of the family members said that the flowers we ordered were beautiful. We were refunded about 15% of the purchase price due to the late delivery.