Last year, I read an article about a company hosting a "support party" where associates from other functional areas volunteered to take support calls. I shared this article on our company mailing list, and after it received a lot of attention from Red Hat associates and from Jim Whitehurst, our CEO, we decided to do our own Red Hat version. Recently, Jim worked alongside our North America support team in Raleigh, North Carolina, taking calls as they were received in real-time. We captured some of Jim’s experience on film.