A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular item that sells out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order consist of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available as the postage may not be able to cover two separate orders. In some cases where higher postage has been paid and we are able to split the order we will send all available items out first and send the pre-order separately once it comes available. All pre-order sales are final and can’t be cancelled or refunded.