In the event, however unlikely, that your order is lost during transit we ask that you contact JM Bullion immediately. Once you contact us, we can begin the claims process. In accordance with our Terms and Conditions, you have a maximum of 3 days (72 hours) from the anticipated delivery date to contact us regarding orders that were lost during transit. If your items cannot be recovered, you are entitled to a reimbursement. Assuming you contact us within 3 days (72 hours), you are entitled to a full reimbursement of your loss in accordance with the specific shippers insurance policy.