Communicate in difficult situations (in-residence only): In this course, you’re in the “hot seat.” Learn how to handle contentious meetings, hostile questions, and conflict. Attribution error is a common cognitive bias we all share. Succumbing to it can lead to misunderstanding and discord. This is often exacerbated in virtual settings without many of the cues to which we are accustomed in face-to-face communication. Practice facilitating a “meeting-gone-wrong” and minimizing many of the pitfalls and inherent biases we have in difficult circumstances. You’ll review the results of your hot-seat experience with your coach.