If you are comfortable with going into the registry type regedit under RUN. When the registry editor comes make a backup of your registry. Then select EDIT and go to Find and type "avast" minus the quotes and hit enter and when you find something that has avast in it delete it then hit your F3 key to find the next entry until you have been through the entire registry. Then repeat the same above process using the word "alwil". Then restart your system. Also delete temporary files and history and cookies from your system. You can then go to my website and download the file you need as I am an avast reseller. Go to www.v1ru5help.org and go to the download section and click on the word Download from v1ru5help.org this is the english version. If you have any other problems please don't hesistate to email me through my website or through my email address listed in my profile. Hope this helps.