Urgent medical matters please do not use mychart to send any messages requiring urgent attention. for urgent medical matters, contact your doctor's office. your secure, online health connection your health is important to you around the clock not just during office hours. that's why we are pleased to offer mychart. with this internet. Medicalrecords we provide secure, efficient and accurate management of outpatient and inpatient medical records. we also process requests for medical records and healthcare information from other military medical treatment facilities (mtfs), healthcare institutions, patients and their lawful representatives.