As an avid watch collector, I'm still a little hesitant to purchase timepieces online, especially when the cost is in the thousands of dollars. That's why I was a little reluctant about the Jaeger LeCoultre listed on True Facet, having never seen the actual watch in person. However, Rachel, who helped me, was very knowledgeable, responsive and friendly, answering any and all questions I had. She explained True Facet's return policy, how certain watches are sourced, including True Facet's guaranty of authenticity. And when I had concerns about shipping time, Tirath, the CEO, was quick to assist and address any potential issues. Most importantly, I never felt any pressure to buy. So with everything in mind, I decided to take a chance on my first watch from True Facet, a Jaeger LeCoultre Master Calendar - the older model with the power reserve at 12. I had been eyeing this model for quite some time, and as seldom as the watch gets listed for sale, the price offered at True Facet was simply unbeatable. That's why I was even more amazed when I received the watch. It was listed as "preowned excellent" but it was truly MINT. Along with genuine box and papers (stamped by an authorized dealer), I couldn't be more happy with my purchase. And everything else - from the careful packaging, beautiful card stock, and True Facet valuation report - was truly top-shelf. I'll definitely consider True Facet for my future timepiece purchases... great service, rare finds, and incredible prices!