Application of Kano model to discuss tourist satisfaction on Hinoki village in Taiwan for ICASI 2016
This study adopts Kano Model to explore the relevance of the historical building, Hinoki Village, its quality and tourists' satisfaction. In order to improve the tourism and enhance its service quality, the study focuses on three aspects of Hinoki Village: space facilities, landscape and information. The data is processed by various statistical methods in the hope of improving the tourism of Hinoki Village.