Chapter 1. Theoretical foundations of leadership
The concept of organizational citizenship behaviors (OCB) has received a lot of attention in the field of organizational behaviors. It refers to voluntary behaviors that go above and beyond an individual's formal job requirements and contribute to the overall effectiveness of the organization. Helping colleagues with tasks, volunteering for extra duties, and participating in activities that support the organization's goals and values are examples of such behaviors.  Organ (1988), who first introduced the concept of Organizational Citizenship Behavior  (OCB), conducted research that sheds light on the significant impact of OCB on various aspects of organizational functioning. OCB has been linked to positive effects on job performance, organizational commitment, productivity, and overall organizational effectiveness, according to Organ's findings. According to the study, employees who exhibit OCB make valuable contributions that lead to improved organizational performance and effectiveness. Additionally, a review by Furthermore, a review by Podsakoff et al. supports the positive influence of OCB in various domains. According to the review, OCB rates labor productivity, organizational-oriented factors, operational efficiency, and overall organizational efficiency favorably. The authors emphasize the importance of scientific research in understanding the contextual factors and mechanisms that underpin this relationship. Furthermore, a subsequent meta-analysis conducted by Podsakoff, Whiting, Podsakoff, and Blume (2009) not only confirms the positive relationship between OCB and individual-level outcomes such as job satisfaction and performance, but also establishes its beneficial effects at the organizational level. This includes improved organizational performance, lower absenteeism, and higher customer satisfaction. These findings collectively support the notion that OCB plays a critical role in driving positive outcomes at both the individual and organizational levels. The study emphasizes the importance of investigating the contextual factors and mechanisms that contribute to this relationship, arguing for more scientific research in this area.
Согласно исследованию, проведенному в США, волонтерская деятельность сотрудников может привести к повышению эффективности работы компании.